When it comes to building customer relationships, I hold three principles: Validate, Educate, and Deliver. It’s about active listening, relating to emotions, breaking things down in a way that makes sense, and finding solutions that actually satisfy the individual. At the end of the day, it’s about treating people like people.
Customer Philosophy
Genesee River
I love bringing order to chaos, it's my thing. Organizing workflows, solving problems, and making things more efficient are my specialties. Tools like Notion and Asana are my go-to for keeping everything on track and helping teams focus on doing what they do best.
Why I Love Operations
El Castillo de las Guardas
I’m a proactive operator with a strong grasp of systems, data, and people. I’ve built and managed AI agents, led technical troubleshooting across platforms like Shopify and Zendesk, and created scalable workflows that improve efficiency and reduce manual work. I’ve managed offshore teams, served as a key partner for third-party integrations, and worked in compliance roles that demanded precision, security, and clear communication.
Additional Skills
Montmartre
In my spare time, I’m usually baking something sweet, watching old movies, or going for a walk with my dog. Lately I’ve been making polymer clay fridge magnets of different foods and novelty items (some are better than others). I’m also into strength training, trail runs (slow ones), and maintaining balance, whether that’s in a non-fiction book or the new Love Island season.
About Me
Fort Williams Park